FREQUENTLY ASKED QUESTIONS

About Us

  

Where are you located? Can we come by your studio? Are you a storefront?

-Yes, we’d love for you to stop by our studio. We are located in Riverside Industrial. As we are design studio with an online store and not a retail storefront, we are open to the public limited hours and occasionally have to close for event set-up and installations. We will always inform our customers in advance via emails, social media and our website. Our online store is conveniently open 24/7, pick up and delivery are available 6 days a week.

 

Do you have pre-made arrangements? 

-To keep the freshness of our flowers we make every order from scratch. We do have arrangements on display at our studio should you want to see examples in person. We are always happy to send you photos, dimensions, current cooler stock, etc.

 

Do you require a minimum spend for events and weddings? 

-No, we do not require a minimum spend for our services. We are more than happy to work with clients at any budget.

 

Do you provide services in Vancouver?

-Yes, our services and products are available in Vancouver with the exception of Primi Fiori and Donatella at the moment. Please email us for availability and pricing.

 

About Our Products

 

Where do you source your flowers?

-We source our flowers from our trusted floral suppliers all over Canada. Making sure that quality is maintained all year round.

 

What kind of flowers will you be using for my order?

-We will be using the freshest flowers in season. Each floral design is unique and may differ from arrangements in the past. Our designers will have the discretion to choose which flower to use according to your size and colour palette of choice.We could accommodate special request flowers but with advance notice and with extra cost.

 

Can you make a customized arrangement?

-Yes we do! If you want more customization to your floral arrangements let us know in advance. Drop us a line or send us an email.

 

What comes with your floral designs?

-Your flowers will be prepared by our florist carefully for it to last. All arrangements will come with a complimentary note card with your message on it. Hand-tied bouquets are wrapped with your choice of either black or brown craft paper. A flower food packet will be attached to your floral arrangement. Check our floral care page on how to make your flowers last longer here. Free delivery within the city of Red Deer with a minimum order of $80.

 

Can I order un-arranged flowers? Do you sell flowers individually?

-Unfortunately, we can’t sell flowers un-arranged to maintain consistency of our products. For flowers by the stem you can contact us to check availability and your order would have to be picked up at our studio.

 

How can I keep my flowers longer lasting?

-We have our floral care instructions for you. Please check it here.

 

Delivery and Pick Up

 

When will the flowers be delivered?

-There is a delivery calendar in the cart page, please choose a date that you wish your order to be delivered. All orders placed before 12 midnight can be delivered the next day. Delivery is from 1PM-7PM

 

Is delivery for free?

-Yes! We deliver for free with orders minimum of $80 within Red Deer City limits.

 

Can I place an order for pick up?

-Yes you can! Please choose the "pick up" option on your cart page and select a date. Orders placed before 12am may be picked up the next the day after 1pm. Should you need it earlier, please contact us. Extra costs may apply.

 

When can I pick up my order?

-Our pick up window is 1-6pm. You may also call us to confirm your order is ready.

 

What happens when the recipient is not around?

-In cases the recipient is not around we will contact the sender immediately. We will try to re-deliver the floral within the same day. However, unavailability after the second attempt may lead to extra cost for re-delivery.

 

Do you deliver to businesses, hospitals, funeral homes, etc?

-Yes, we deliver to all commercial buildings/businesses. Please note what time your business closes, but we always try to deliver to businesses before 430pm. For hospitals and nursing homes, please indicate the recipient's room number if possible.

 

Do you deliver on public holidays?

-Sadly, we don’t deliver on public holidays.

 

Can I request a delivery on a specific time?

-We will do our best to accommodate your special request. You can note your request in your cart, in the “leave a note” box. We recommend you to call us first to confirm. Extra fees may apply if this is not in our window time of delivery.

 

Will you call the recipient ahead to make sure they are around?

-We assume that all orders are surprises. We do not call the recipient unless with your instructions to do so.

 

Do you deliver outside the city?

-Yes, we deliver outside the city at an extra cost. Please refer to our Delivery fee table here. The cost will automatically be calculated at checkout by your postal code. If your location is not on our fee list, please contact us.

 

Non-delivery due to external conditions. 

-In instances where we are not able to deliver due to weather or road conditions, we will do our best to deliver once it is deemed safe. We will contact the purchaser should problems arise.

 

Refund/Cancellation

 

What will I do if I receive damaged flowers?

-Damaged flowers will be defined as snapped stems and torn flowers upon receipt of the arrangement.

If you receive a damaged flowers please send us a photo through our email right away. This should be within 24 hrs. In store credits will be given to damaged stems only and not the price of the whole arrangement.

 

What if the quality of the flowers is not what I expected?

-You may contact us immediately and please provide us a photo and an explanation of your claim through our email.

 

What will happen in case of non-delivery?

-In cases of non-delivery, of which we will make sure it will not happen. Please contact us right away so one our team members can address your concern immediately. We will do our best to deliver your order once we are notified.

 

What if I want to cancel my order?

-A full refund will be given for cancelled orders within 24 hrs notice. 12 hrs notice, a refund will be given to you on a House of Fiori gift card. All orders earlier than 12 hours notice, will not be given any type of refund.

 

Can I change my order?

-Please contact us right away, we need at least 12 hours notice for any changes to your order. If our florists have already started your arrangement we can not change your order.